Increase use of video for training materials
Kate Gilmore commented
Videos are great but they do not replace the verbal, question and answer interaction that is part of the learning process. when I need to figure something out, I usually do not have the patience to sit through a video that may or may not answer my question. What might be better is a FAQ sheet that is searchable.
Jason Newton commented
unfortuately, we are blocked from watching video's by our network administrator due to band width that it requires. I normal look at them from home.